SHIPPING AND RETURNS
When will my order ship?
All Stache Co items are made to order. We take pride in our manufacturing abilities and are always doing our best to increase shipping times. Your order will ship within 2-4 weeks from when the order is placed. We can assure your that your order is not lost and we are working on getting it out as soon as possible.
Will I receive tracking information when my order ships?
Yes! A shipping confirmation will be sent to the email you used to place your order. This shipping confirmation will include a tracking number via USPS or UPS.
My order says delivered but I can't find it.
Once a package leaves our facility for shipping we no longer have any control on if the package will make it to your address. If your package says delivered but you can't seem to find it - please contact the carrier (either USPS or UPS depending on your tracking) and tell them what the problem is. We do recommend calling your local office instead of the global hotline as you may receive better service.
My order was returned to sender.
If your order was returned to sender, our customer service will reach out to get an updated address. If you do not respond within 7 business days your order will be cancelled and refunded minus any shipping costs.
Do you ship internationally?
Yes! We ship everywhere in the world. The customer is responsible for all and any customs or import fees associated with receiving the package.
Can I cancel or return my order?
You may cancel your order as long as you have not received a shipping confirmation. Once your order ships you may no longer cancel your order.
Is your pricing displayed in USD?
Yes, our pricing is displayed in USD. If your placing an order from another country please do the appropriate exchange rate so you know how much you will be charged for.
How do you accept payments?
We process our payments via Square, PayPal, and Afterpay.
I was charged twice.
If you were charged twice this is most likely because of a failed payment attempt. The money will be credited back to your account.